Hospital now has access to translation services

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Leamington Post

Leamington District Memorial Hospital has partnered with several organizations to bring the 'Language Line' service to the hospital.
The service offers interpretation and translation services through an internationally distributed team of expert interpreters. It provides patients, for whom English is not their first language, with access to interpreters who will relay information to their doctor or caregiver over the phone.

Hospital staff members have been trained on how to use the Language Line service and many areas have been equipped with new hands-free speaker phones so the interpreter service can be brought right into the patient's care area."We feel this will be a major improvement in the way we serve our non-English speaking patients," says CEO John Stenger.
"It will definitely provide them with better confidence that we accurately understand their concerns and will allow our staff to respond accordingly."
Language Line interpreters have received training in medical terminology and each interpreter signs a confidentiality agreement and is bound by a strict Code of Ethics ensuring that all information pertaining to interpretation remains strictly confidential.
The program is being offered with the assistance of the Ontario Regional Council of the Society of St. Vincent de Paul, the Migrant Workers Ministry for the Diocese of London and the Ontario Greenhouse Vegetable Grower's Association.